RelyHost Refund Policy

Noah M.

Last Updated:

We offer a 72-hour refund policy for first-time payments. Requesting a refund is simple and fast. Before we send your refund, we may attempt to learn more about why you want a refund, and we might attempt to resolve the issue if possible. This process will not affect your refund eligibility.

Requirements

• Must not have claimed a refund previously
• You must provide a reason for your refund (this will not affect eligibility)
• Must not have opened a dispute/chargeback with bank or payment processor

How to claim a refund

1. Open a ticket on the client portal with our billing team within the first 72 hours after purchase.
   1. Provide the reason you want a refund, and specify the service you want a refund for
   2. Please be as detailed as possible
2. Our team may attempt to resolve any issues with your service before providing a refund
   1. Please work with us so we (hopefully) resolve your issue
   2. Our friendly team is ready to answer any question; big or small
   3. You must respond to our messages within 48 hours to remain eligible for your refund
3. Check your payment method!
   1. We initiate refunds instantly, however, the payment provider may take a couple of days to send it
   2. It also may take some time for your bank to make the money accessible again

If you open a refund request after the first 72 hours or request more than 1 refund, refunds are given solely at our discretion. Please check our terms of service for more details about our refund policy.