To debug or troubleshoot certain issues, our support technicians may require SSH access to your server. To facilitate this securely, you can authorize...
Downtime Compensation (SLA credit)
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Sometimes we may experience unplanned outages that affect your service. We understand this is inconvenient and strive to avoid these, but sometimes ci...
Report a problem
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We take reports of abuse on our platform extremely seriously. Please notify us of any abuse on our servers and we'll investigate immediately. In order...
When & why you should open a ticket
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As a customer of our service, you may encounter some issues or have questions requiring our assistance. In such cases, you can open a support ticket a...
A Guide to Ticket Priorities
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When opening a support ticket, we offer the option of a user-defined ticket priority. When we are receiving lots of support requests, this allows us t...