Noah M.AI is a powerful tool that can help improve the efficiency of your support experience. We may use AI to help respond to your queries, and we have many AI tools available on our help center to enhance our self-help resources. It's important to understand how these tools work and their limitations to ensure you receive the best experience.
We care about your privacy, and all AI requests will be sent to providers that do not retain logs or train on model inputs/outputs.
Why you should verify AI-generated responses
AI tools can be helpful for summarizing information, suggesting troubleshooting steps, and making support content easier to access. However, AI does not “know” information in the same way a person does. It generates responses based on patterns in data, which means it can sometimes provide outdated, incomplete, or incorrect information.
We aim to clearly indicate when AI is being used, whether it is assisting with research for a human response or powering fully automated features such as search summaries.
For these reasons, we recommend treating AI-generated content as a helpful starting point rather than a final authority, especially when it relates to account-specific questions, billing, security, configuration changes, or technical troubleshooting.
How to verify AI output
To make sure the information you receive is accurate and appropriate for your situation, we recommend that you:
- Check the response against official help center articles or product documentation.
- Confirm that any steps, settings, or commands match your specific product, plan, or environment.
- Be cautious with answers involving security settings, DNS, billing, email delivery, server configuration, or account access.
- Review generated code, commands, or configuration changes before using them.
- If a response seems unclear, overly confident, or inconsistent with other documentation, verify it with a trusted source.
- Contact our support team when you need confirmation for account-specific or higher-risk actions.
When verification matters most
Extra care should be taken when AI responses involve:
- changes to hosting, server, or website configuration
- domain, DNS, SSL, or email settings
- billing or subscription decisions
- account permissions or security settings
- code snippets, scripts, or terminal commands
Our recommendation
AI can save time and make information easier to find, but human review remains important. Verifying AI-generated output helps reduce the risk of mistakes and ensures the guidance you follow is accurate, safe, and relevant to your specific setup.
We believe AI should enhance support, not replace the parts of support that benefit most from human judgment. Our goal is to use AI to streamline helpful processes while maintaining a clear, trustworthy support experience.